Important Notices Regarding COVID-19 (Coronavirus) Pandemic
Dear Valued Policyholder,
As we continue to monitor the impact that the Coronavirus (COVID-19) is having in our communities, our priority remains the health, safety, and well-being of our employees, families, agents, and policyholders. Our staff is available to help meet your needs, and we have procedures in place for uninterrupted policyholder service as we all weather the Coronavirus storm, together. To that end, we are offering the following services and information:
Billing & Payment Assistance:
We are mindful of the fact that many policyholders have been adversely financially affected by the Coronavirus pandemic. We stand ready to assist policyholders who can demonstrate financial hardship caused by COVID-19. If your employment, business or income have been directly affected by this situation and you have premium payments due, please call us at (800) 688-3211 for assistance. We want to work with you and get beyond this together.
During this stressful and turbulent time, we understand that insurance invoices may be overlooked. To help with this, Late Payment Fees and Returned Checking Fees will be waived for all policyholders through July 15, 2020.
If you have a question on how events from COVID-19 may impact coverage under your policy, please use the Contact Us feature of this website to submit your inquiry. Be sure to include your name and policy number and we will reply promptly.
Please Be Alert:
During this time there is a heightened risk from cybercriminals and scammers. We encourage you not to open or click on links from unsolicited emails which could contain malware. Remember to never give away personal or financial information about yourself or others (whether online, over the telephone or by other means) without first verifying the requesting party.
Thank you for the opportunity to provide for your insurance needs. Be safe, stay well, and together we will come through this crisis stronger than ever before.
Madison Mutual Insurance Company